Have you ever been surprised to find that your Nest camera wasn’t recording video, even though it seemed like it should be? If so, you’re not alone.
This issue can be confusing and frustrating, but it’s possible to troubleshoot and fix the problem.
In this article, we’ll discuss the possible causes of a Nest camera not recording video, as well as the steps you can take to get it recording again.
We’ll also cover tips for checking the power supply, connecting the camera to your Wi-Fi network, updating the Nest app, and more.
We’ll finish up by discussing how to contact Nest customer service.
Keep reading to learn all about how to fix your Nest camera.
Table of Contents
Short Answer
There could be a few reasons why your Nest camera is not recording video.
Firstly, make sure the camera is powered on and connected to the internet.
Secondly, check that the camera is in the correct mode for recording (e.g.
set to Always On or Motion & Sound).
Lastly, ensure that the recording settings are enabled in the Nest app.
If you have checked all of these and the camera is still not recording, you may have a hardware issue and should contact Nest Support for more help.
Reasons Your Nest Camera May Not Be Recording Video
If your Nest camera isn’t recording video, there could be a few different causes at play. Its important to troubleshoot the issue to make sure the problem is resolved. Here are some common reasons why your Nest camera may not be recording video:
1. Power supply issues: If your Nest camera isnt plugged into a working outlet or the power is off, your camera wont be able to record any video. Make sure your camera is plugged into a working outlet and that the power is on.
2. Wi-Fi connection: Your Nest camera needs to be connected to your home Wi-Fi network in order to record and stream video. If your camera isnt connected to the Wi-Fi, you wont be able to access the video footage. Make sure your camera is connected to your home Wi-Fi network and that the connection is strong.
3. App updates: The Nest app needs to be updated to the latest version in order for your camera to record video. If the app is out of date, your camera wont be able to record video. Make sure your Nest app is updated to the latest version in order for your camera to record video.
4. Faulty hardware: If none of the steps above fix the issue, your Nest camera may have a faulty piece of hardware. In this case, you should contact Nest customer service for further assistance.
By troubleshooting the issue, youll be able to determine whats preventing your Nest camera from recording video.
Dont forget to check the power supply, Wi-Fi connection, and Nest app updates to make sure everything is working properly.
If all else fails, contact Nest customer service for further assistance.
Steps to Troubleshoot Nest Camera Issues
If youre having trouble with your Nest camera not recording video, dont fret.
There are a few steps you can take to troubleshoot and determine the cause of the issue.
The first step is to check the power supply to your camera.
Make sure the camera is plugged into a working outlet and that the power is on.
If the power is on and the outlet is functional, then the next step is to check the cameras connection to your home Wi-Fi network.
Ensure that the camera is connected to the same network as your Nest app and is updated to the latest version.
If none of these steps fix the issue, contact Nest customer service for further assistance.
They can help you troubleshoot the issue and provide any additional guidance you may need.
They will be able to answer any questions you may have and can provide advice on how to prevent similar issues in the future.
Additionally, they can provide instructions on how to reset your camera and reset the Wi-Fi connection.
Finally, make sure that the camera is placed in an area with good reception and is not being blocked by any large objects.
If the camera is placed in an area with poor reception or is blocked by objects, it can cause the camera to not record video.
By following these steps, you should be able to troubleshoot and determine the cause of your Nest camera not recording video issue.
If youre still having trouble, contact Nest customer service for further assistance.
They will be able to answer any questions you may have and can provide advice on how to prevent similar issues in the future.
Checking the Power Supply
It is important to first check the power supply when troubleshooting why your Nest camera is not recording.
Make sure that the camera is properly plugged into a working outlet and that the power is on.
If the camera is not receiving any power, it will not be able to record.
Be sure to check the connection between the power cord and the camera to make sure that the cord is securely plugged into the camera.
If the cord is not plugged in correctly, the camera will not have power.
You should also check the power outlet to ensure it is working properly.
Make sure that the switch is in the on position, and that the outlet has not tripped any circuit breakers.
If the power outlet is not working, try plugging the camera into a different outlet.
If the power outlet is working and the camera is still not recording, try resetting the power connection.
Unplug the power cord from the camera and from the power outlet, wait a few seconds, and then plug them back in.
This will reset the power connection and may help to resolve the issue.
If the power supply seems to be working properly but your Nest camera is still not recording, it may be due to an issue with the cameras internal software or the Nest app.
Connecting the Camera to Your Wi-Fi Network
When it comes to ensuring that your Nest camera is recording video, one of the most important steps is connecting it to your home Wi-Fi network.
This is because the Nest camera needs an internet connection in order to send video feeds and recordings to the Nest app.
If the Nest camera is not connected to your Wi-Fi network, it won’t be able to send recordings and video feeds to the app.
In order to connect the camera to your home Wi-Fi network, you’ll need to use the Nest app.
Once the app is installed and opened, you’ll be prompted to select your home Wi-Fi network.
Select the network and then enter the password for that network.
Once you’ve successfully connected the Nest camera to your Wi-Fi network, make sure to check that the connection is strong.
You can do this by opening the Nest app and checking the connection status of the camera.
If the connection status is weak or unstable, you may need to move the camera closer to the router or try connecting it to an alternate Wi-Fi network.
Finally, make sure the camera is updated to the latest version of the Nest app.
This will ensure that the camera is using the newest software features and that it is able to communicate with the Nest app.
You can update the app by going to the App Store or Google Play Store and downloading the latest version of the Nest app.
Updating the Nest App
When it comes to troubleshooting why your Nest camera isnt recording video, the first thing you should do is make sure the camera is connected to your home Wi-Fi network and that its updated to the latest version of the Nest app.
This is an important step as the latest version of the Nest app contains bug fixes and other updates to ensure your camera is working properly.
To update the Nest app, start by opening the app and then tapping the gear icon in the top-right corner of the screen.
Next, tap the Account tab at the bottom of the screen, and then tap Check for Updates.
If there is an update available, tap Update Now to install the update.
After the update is installed, restart your phone and launch the Nest app again to make sure the update was successful.
If youre still having issues with your Nest camera not recording video after updating the Nest app, you may need to try troubleshooting the issue using other methods, such as making sure the camera is powered on and plugged into a working outlet.
If none of these steps fix the issue, it may be time to contact Nest customer service for further assistance.
Other Troubleshooting Tips
If the above steps dont fix the issue, there are still some other troubleshooting tips you can try.
One of the most common causes of Nest camera issues is a poor connection to your home Wi-Fi network.
Make sure that your Nest camera is receiving a strong, reliable signal from your router.
You can do this by checking your routers settings, or by using a Wi-Fi signal strength meter to check the signal strength in the area of your Nest camera.
Another common issue is a blockage of the cameras view.
Make sure that the camera has a clear line of sight to the area its supposed to be recording.
If theres something blocking the cameras view, its likely that the video wont be recorded.
If youre still having trouble, you may need to reset your Nest camera.
This can be done by unplugging the power supply, waiting a few minutes, and then plugging it back in.
This will reset the cameras internal software and may fix the issue.
Finally, if none of these tips has worked for you, it could be a problem with the Nest app.
Make sure the app is updated to the latest version and that youre using the correct login credentials.
If all else fails, contact Nest customer service for further assistance.
Contacting Nest Customer Service
If none of the steps mentioned above fix the issue of your Nest camera not recording video, its time to contact Nest customer service for further assistance.
Nest customer service is available 24/7 and is always ready to help.
You can contact them via phone, email, or live chat.
When calling Nest customer service, its important to have the serial number of your Nest camera handy.
This will allow them to quickly identify the device and provide more accurate assistance.
You should also explain the issue in detail so the customer service representative can quickly diagnose the problem.
If youre emailing Nest customer service, make sure to include a detailed description of the issue as well as any relevant screenshots or photos of the issue.
When using a live chat, you can expect an immediate response from a customer service representative.
In most cases, they can help you troubleshoot your issue right away.
If the issue is more complicated, they may need to contact you for further information.
No matter how you choose to contact Nest customer service, make sure to provide as much information as possible so they can quickly resolve the issue.
Nest customer service is always ready to help you get your Nest camera up and running again in no time.
Final Thoughts
Troubleshooting a Nest camera when it is not recording video can be a daunting task.
By following the steps outlined in this article, you can quickly and easily identify and fix the issue.
From checking the power supply to updating the Nest app, you can now confidently diagnose and resolve your Nest camera issue.
If all else fails, contact Nest customer service for further assistance.
Now that you know how to troubleshoot your Nest camera, you can rest assured that you can fix any issue that may arise.