Are you experiencing technical difficulties with your Arlo Pro 2 Camera? Have you been searching for a step-by-step guide to help you fix it? Look no further! This guide will walk you through the necessary prerequisites, provide instructions on how to connect the camera to the Arlo Base Station, reset the camera, check for firmware updates, unplug and replug the power adapter, and restart the base station.
Plus, weve included some extra troubleshooting tips to help you get your Arlo Pro 2 Camera up and running again in no time.
So lets get started!
Table of Contents
Short Answer
If you are having problems with your Arlo Pro 2 camera, first try restarting the camera itself.
Then, check to make sure the camera has the latest firmware, and if not, update it.
If restarting and updating the firmware do not fix the issue, try uninstalling and reinstalling the Arlo app on your phone or tablet.
If none of these steps work, contact Arlo support for further assistance.
Prerequisites for Fixing an Arlo Pro 2 Camera
If youre having trouble with your Arlo Pro 2 camera, youll need to make sure you have the right prerequisites in place before attempting to fix it.
The first step is to ensure that your camera is properly connected to the Arlo base station and that the base station is powered on.
You should also check that your router is connected to the base station and that it has an active internet connection.
Additionally, you should make sure that the camera is placed in an area with a strong Wi-Fi signal and that it has a clear line of sight to the base station.
Once youve verified that all these components are in working order, you can move on to the next step in fixing your Arlo Pro 2 camera.
Connecting the Camera to the Arlo Base Station
If youre having trouble with your Arlo Pro 2 camera, the first step you need to take is connecting the camera to the Arlo base station.
This requires you to ensure that the base station is powered on and the camera is within range.
To begin, make sure that the Arlo base station is plugged into a power source and its LED light is solid blue.
If it is not powered on, press the power button located on the back of the base station.
Next, take the Arlo Pro 2 camera out of the box and identify the sync button located on the back.
Press and hold the sync button for three seconds or until the LED light on the front of the camera turns solid blue.
If you have multiple cameras, sync them one at a time.
Once the LED light is solid blue, you should hear a chime sound from the base station.
This indicates that the camera has been successfully connected to the base station.
If you dont hear the chime sound after a few minutes, try resetting the camera and base station and try again.
The Arlo Pro 2 camera is now connected to the base station and youre now ready to start troubleshooting any potential problems you may be having with your camera.
Resetting the Camera
When troubleshooting your Arlo Pro 2 camera, the first thing you should do is try resetting it.
This process can be done in just a few easy steps.
First, locate the reset button on the back of the camera.
It is a small recessed button that will require a paperclip or similar thin object to press.
Once located, press and hold the reset button for 10 seconds.
You should see the camera blink twice, indicating that it has been successfully reset.
Once the camera has been reset, it should automatically re-connect to the Arlo base station.
However, if it does not, make sure the base station is powered on and that the camera is in range.
If the camera is still not working, this could be an indication that the firmware needs to be updated.
Keep in mind that resetting the camera will erase any settings you have previously made, so you may have to set them up again.
This includes custom motion detection zones, activity zones, and other settings.
Additionally, you may need to reconnect the camera to your home Wi-Fi network.
After resetting the camera, it should be working like new in no time.
If not, try unplugging and replugging the power adapter and restarting the base station.
If all else fails, contact Arlo customer service for further assistance.
Checking for Firmware Updates
When it comes to troubleshooting your Arlo Pro 2 camera, one of the most important steps is to check for the latest firmware updates.
Firmware updates can help fix any bugs or glitches that may be causing your camera to malfunction.
To begin, make sure the camera is connected to the Arlo base station and the base station is powered on.
Once that is done, open the Arlo app on your device and navigate to the Settings section.
Here you should see an option to check for firmware updates.
If any updates are available, simply follow the on-screen instructions to install them.
Once the installation is complete, your camera should be up and running again.
If not, you may need to try resetting or unplugging and replugging the power adapter.
Unplugging and Replugging the Power Adapter
Unplugging and replugging the power adapter is a relatively easy fix when troubleshooting your Arlo Pro 2 camera.
This simple step can restore power to the unit and help get it back up and running.
To do this, first locate the power adapter that came with your Arlo Pro 2 camera.
This should be a USB-C type cable and plug.
Once you have located the power adapter, unplug it from its power source.
Then wait 10 seconds before plugging it back in.
Once the power adapter is plugged back in, the Arlo Pro 2 should be receiving power and you should be able to reconnect it to the base station.
If you still experience issues, try restarting the base station and/or resetting the camera before attempting additional troubleshooting.
Restarting the Base Station
Restarting the base station is one of the most effective ways to fix an Arlo Pro 2 camera.
This can be done by unplugging the power adapter and plugging it back in.
This will reset the base station and can help fix any connection issues between the camera and the base station.
To ensure a successful restart, make sure to check the status of the base station before and after the restart.
If the base station is still not working properly, you may need to reset it to its factory settings.
This can be done by pressing and holding the reset button for 10 seconds.
After the reset, you will need to reconnect the base station to the Arlo app and reconfigure the settings.
Once the base station is back online, you can restart the Arlo Pro 2 camera and it should be up and running again.
With these simple steps, your Arlo Pro 2 camera should be working like new in no time.
Troubleshooting Tips
If you’re having trouble with your Arlo Pro 2 camera, there are a few troubleshooting tips you can try.
First, make sure that the camera is properly connected to the Arlo base station and that the base station is powered on.
If the camera is still not working, try resetting it by pressing and holding the reset button for 10 seconds.
This should reset the camera and allow it to reconnect with the base station.
If resetting the camera doesn’t do the trick, you may need to check for the latest firmware update and install it.
Firmware updates add new features to your Arlo Pro 2 camera and can help with any technical issues you may be experiencing.
To check for a firmware update, launch the Arlo app and select the “Settings” tab.
From there, select “Firmware Updates” and follow the on-screen instructions for installing the latest version.
Finally, if your Arlo Pro 2 camera is still not working, try unplugging and replugging the power adapter and restarting the base station.
This should reset the power connections and allow your camera to reconnect with the base station.
With these simple steps, your Arlo Pro 2 camera should be working like new in no time.
If you’re still having trouble getting your camera up and running, the Arlo support team is available 24/7 to answer any questions you may have and help you troubleshoot any issues you’re experiencing.
Final Thoughts
Fixing your Arlo Pro 2 camera is easier than you think.
With the steps outlined in this guide, you can have your camera up and running in no time.
Make sure to double-check that the camera is connected to the base station and the base station is powered on.
If the camera isn’t working, try resetting it, checking for firmware updates, unplugging and replugging the power adapter, and restarting the base station.
With these simple steps, you can keep your Arlo Pro 2 camera working like new for years to come.
Now that you know how to fix an Arlo Pro 2 camera, why not give it a try?