Do you have an Amazon Alexa device that won’t turn on? You’re not alone! Many Alexa users have experienced this issue and have found themselves troubleshooting their device in order to get it up and running again.
In this article, we’ll discuss the most common causes of this issue and provide step-by-step instructions on how to resolve it.
From checking the power source to updating the Alexa app, we’ll cover everything you need to know about why your Alexa isn’t turning on and how to get it back in working order.
Read on to learn more!
Table of Contents
Short Answer
If your Amazon Alexa is not turning on, the first thing you should do is check to make sure it is plugged in and that the power cord is connected securely.
If it is plugged in, try unplugging and plugging it back in again.
You may also want to try resetting the device by pressing and holding the power button for at least five seconds.
If none of these steps work, you may have a hardware issue and should contact Amazon customer service for assistance.
Checking the Power Source
When troubleshooting why an Amazon Alexa device is not turning on, the first thing you should do is check to make sure that it is connected to a power source and that the power switch is in the on position.
This may seem obvious, but it is the most likely cause of the issue.
If the device is connected to an external power source, such as a wall outlet, make sure that the power cord is securely connected to both the device and the power source.
Additionally, if the device is battery-powered, make sure that the batteries are inserted correctly and that the power switch is in the on position.
If the power source is unclear or if the power switch has been moved, try resetting the device to see if that resolves the issue.
Checking the Wi-Fi Network
If your Amazon Alexa is not turning on, it could be that the device is not connected to the same Wi-Fi network as your other Amazon Alexa devices.
To check this, open the Alexa app on your smartphone or tablet and select the device you are having trouble with.
Then select Wi-Fi Settings and make sure that the device is connected to the same network as your other Alexa devices.
In addition to checking that the device is connected to the same network, make sure that the device is within range of the network.
If the Alexa device is too far away from the router or modem, it will not be able to connect and will not turn on.
To check this, move the device closer to the router or modem and see if it turns on.
Finally, check to make sure that the Alexa app is up to date.
If the app is not up to date, it could be causing issues with the device.
To check this, open the app and look for a Check for Updates button at the bottom of the screen.
If there is an update available, install it and see if the device turns on.
Updating the Alexa App
When attempting to troubleshoot the issue of an Amazon Alexa not turning on, it is important to check that the Alexa app is up to date.
The Alexa app is the interface between the user and the device, and it is necessary to ensure that it is running the latest version.
This can be done by going to the App Store or Google Play Store and searching for the Alexa app.
From there, you can see if there are any updates available and install them if necessary.
Additionally, if the Alexa app is installed on your mobile device, you can check to see if it is up to date by opening the app and selecting the More tab.
From there, you should see an Update button near the bottom of the page.
If there are any updates available, you can install them directly from the app.
Updating the Alexa app is important because it can bring new features and stability to the device.
Additionally, the app will often include bug fixes that can help resolve any issues that you may be having with the device.
By keeping the Alexa app up to date, you can ensure that you are getting the best experience possible out of your Amazon Alexa device.
Resetting the Device
If none of the above checks have solved the problem and your Amazon Alexa is still not turning on, then you may need to reset the device.
This can be done in a few simple steps.
First, disconnect the power cable from the device.
Then, press and hold down the action button located at the top of the device for about 20 seconds.
This will reset the device and it will restart automatically.
You can also reset the device by using the Alexa app.
Open the app and select your device from the list.
Then, select the menu icon in the top right corner and select settings.
Next, select the Reset to Factory Defaults option.
When the reset is complete, the Amazon Alexa will automatically turn on and you will be prompted to set it up again.
You will need to connect it to the same Wi-Fi network as your other Amazon Alexa devices and connect it to the Alexa app.
Once this is done, you should be able to use the device as normal.
If the device still does not turn on or you encounter other problems, then you may need to contact Amazon Support for further assistance.
They can provide you with more detailed instructions on how to resolve the issue.
Troubleshooting Other Issues
When troubleshooting why your Amazon Alexa is not turning on, there could be a few other issues that might be at play.
First, check to see if the device is connected to the same Wi-Fi network as your other Amazon Alexa devices and that it is within range.
Make sure that the Wi-Fi connection is strong and that all of the devices are connected to the same network.
Additionally, make sure that the Amazon Alexa app is up to date.
If all of these checks fail, you may need to reset the device or contact Amazon support for more help.
Resetting the device can be done easily with the Alexa app.
Simply open the Alexa app and select the device you want to reset.
Go to the Settings menu and select Reset to Factory Defaults.
This will reset the device and should resolve any issue you may be having.
If resetting the device does not work, then you should contact Amazon support for more help.
Amazon has a great customer service team that is always willing to help troubleshoot any issue you may have.
They will be able to help you identify the issue and provide you with the best solution.
Contacting Amazon Support
If all other troubleshooting steps have failed, it may be time to contact Amazon support to help resolve your issue.
Amazon support is available 24/7 to help you troubleshoot any issues with your Alexa device.
You can contact them through their website, email, or phone.
When you contact Amazon support, be sure to explain the issue and provide as much detail as possible.
This will help the support team to better understand the problem and provide a more effective solution.
Additionally, be sure to provide any additional information such as the model and serial number of your Alexa device.
The support team will likely recommend a few troubleshooting steps that you can try to resolve the issue.
For example, they may suggest resetting the device, updating the Alexa app, or changing the Wi-Fi network.
If none of these steps work, they may be able to provide more in-depth technical assistance.
In some cases, Amazon may need to send you a replacement device.
If this is the case, they will typically provide you with a return shipping label and instructions on how to return the device.
Once your device is received, Amazon will send you a replacement device.
In the end, the Amazon support team is here to help you resolve any issue with your Alexa device.
They are available 24/7 to provide assistance and will do their best to help you get your device up and running again.
Additional Resources
If youve gone through all the steps above and your Amazon Alexa is still not turning on, you may need to contact Amazon support for more help.
Fortunately, Amazon has a number of different resources available to help you troubleshoot and resolve your issue.
First, you can access the Amazon Alexa customer help page, which provides answers to commonly asked questions and links to other troubleshooting resources.
Here, you can find step-by-step instructions for setting up and using your Amazon Alexa device, as well as instructions for resetting it if necessary.
If youd like to speak with someone directly, you can also contact Amazons customer service team.
Amazon offers phone, email, and chat support, so you can get the help you need quickly and easily.
Finally, if youd like to get help from other Amazon Alexa users, you can join the Amazon Alexa customer support community.
Here, you can post questions and get answers from other Amazon Alexa users who may have experienced similar issues.
Overall, if your Amazon Alexa is not turning on, there are a number of resources available to help you resolve the issue.
From reading helpful articles to speaking with a customer service representative to posting questions online, you can find the help you need to get your Amazon Alexa up and running again.
Final Thoughts
Troubleshooting your Amazon Alexa is not as difficult as it may seem.
With the steps outlined above, you can quickly and easily identify why your Alexa is not turning on and what steps you need to take to resolve the issue.
Whether it’s checking the power source, making sure the device is connected to the same Wi-Fi network, updating the Alexa app, resetting the device, or contacting Amazon support, you can rest assured that you have the tools necessary to get your Alexa up and running in no time.