Are you having trouble connecting your Arlo Pro Camera? If so, youre not alone! Connectivity issues are a common problem when it comes to cameras, and Arlo Pro Cameras are no exception.
In this article, well help you figure out why your Arlo Pro Camera isnt connecting and provide some solutions to get you back up and running.
Well cover topics such as what an Arlo Pro Camera is, what might be causing your connection issues, and how to troubleshoot them.
If your problem persists, well also provide instructions on how to contact Arlos support team.
So, if youre having trouble connecting your Arlo Pro Camera, keep reading for solutions and answers!
Table of Contents
Short Answer
There are a few potential reasons your Arlo Pro camera may not be connecting.
Check to make sure the camera is powered on and that the base station is properly connected to the router.
Also verify that your router is up to date, as an older router may not be compatible with the camera.
Lastly, make sure that the Arlo app is up to date and that you are using the correct login credentials.
What Is Arlo Pro Camera?
Arlo Pro is a line of wireless home security cameras made by Arlo Technologies, Inc.
The Pro cameras are designed to provide users with a simple, easy-to-use home security solution.
The cameras are equipped with advanced features such as motion detection, night vision, two-way audio, and live HD streaming, allowing users to monitor their home from anywhere.
The Arlo Pro line also includes a base station, which is used to control and connect the cameras to the internet.
With the Arlo app, users can access their cameras from their smartphone or tablet, giving them peace of mind knowing their home is secure.
Reasons Why Your Arlo Pro Camera May Not Connect
If youve been having trouble getting your Arlo Pro camera to connect, it could be due to a few different causes.
These can include an outdated firmware, incorrect settings, or an issue with your router or internet connection.
Its important to troubleshoot the issue in order to get your camera connected, so lets take a look at the most common reasons why your Arlo Pro camera may not be connecting.
First, youll want to check your router and internet settings.
Your router should be properly configured for the Arlo Pro camera to properly connect.
Make sure that the router is set up properly and that the internet connection is working.
You can also check the settings on the camera to make sure that they are correct.
Second, make sure that the Arlo Pro camera is up to date.
If the firmware on your camera is outdated, it may be causing the connection issue.
You can easily check for updates by connecting your camera to the Arlo app and then going to the Settings tab.
Third, you may need to reset your camera.
If none of the previous steps have resolved the issue, then resetting the camera may help.
This can be done by pressing the reset button on the back of the camera for 10 seconds.
After the reset, the camera will need to be reconfigured and reconnected to the Arlo app.
Lastly, if none of the above steps have solved the issue, then you may need to contact Arlos support team for assistance.
They can help you troubleshoot the issue and get your camera connected.
By following the steps above, you can troubleshoot the issue and get your Arlo Pro camera connected.
Be sure to check your router and internet settings, make sure that your camera is up to date, and reset the camera if necessary.
If the issue persists, then contact Arlos support team for assistance.
Checking Your Router and Internet Settings
If you are having trouble getting your Arlo Pro camera to connect, the first thing you should check is your router and internet settings.
It is important to make sure that your router is properly configured and that your internet connection is stable.
You can easily check the status of your router and internet by logging into your router’s admin page.
Once logged in, you will be able to check the current settings of your router and see if there are any issues that could be causing the connection issue.
You should also make sure that the router is providing enough bandwidth for your Arlo Pro camera.
If your router is not providing enough bandwidth, the camera will not be able to connect.
You can check your router’s bandwidth settings in the router’s admin page.
If the router is not providing enough bandwidth, you may need to upgrade your router or contact your internet service provider for assistance.
Another thing to check is your internet connection.
Make sure that your internet connection is stable and that the speed is sufficient for your camera.
You can run an internet speed test to check the speed of your connection.
If the speed is too slow or if your connection is unstable, you may need to upgrade your internet plan or contact your internet service provider for assistance.
Checking Your Firmware and Updating If Needed
When troubleshooting your Arlo Pro camera connection, one of the first things to check is your cameras firmware version.
Firmware is the software that runs on your camera and determines how it interacts with the internet.
If its outdated, then your camera may not be able to connect.
Luckily, updating your Arlo Pro cameras firmware is easy.
First, make sure your camera is powered on and connected to your router.
Next, open the Arlo app on your mobile device and sign in to your account.
You should then be able to see the firmware version of your Arlo Pro camera.
If its not the most recent version, you can update it directly in the app.
Once your cameras firmware is updated, you can check if the connection issue is resolved.
If not, there are a few other steps you can take to troubleshoot the issue.
Resetting Your Camera
If none of the above steps have been successful in resolving your Arlo Pro camera connection issue, then its time to reset your camera.
Resetting your Arlo Pro camera will restore it to its factory settings, which will erase any custom settings youve applied, such as motion detection and video quality settings.
If you decide to reset your Arlo Pro camera, make sure youre connected to the same Wi-Fi network that the camera was previously connected to.
Once youre connected to the same Wi-Fi network, you can reset your Arlo Pro camera by pressing and holding the reset button located on the bottom of the camera.
Hold the reset button for about ten seconds, or until you hear a beep.
Once the reset is complete, you can reconnect your Arlo Pro camera to your Wi-Fi network.
Its important to note that resetting your Arlo Pro camera may not fix the issue youre having.
If youve tried all of the troubleshooting steps above and youre still having trouble getting your camera to connect, then its time to contact Arlos support team for assistance.
Theyll be able to help you diagnose the issue and get your camera back up and running in no time.
Other Troubleshooting Steps
If the issue persists after you have checked your router and internet connections, updated the firmware, and reset your camera, there are a few other steps you can take.
You may want to check the compatibility of your Arlo Pro camera with your router.
To do this, you should look up the exact model of the camera on Arlos website and make sure that it is compatible with your router.
You may also want to check the signal strength of your internet connection.
To do this, you should check the signal strength of the router and make sure it is strong enough to support your Arlo Pro camera.
If the signal strength is too weak, you may need to move your router closer to the camera or invest in a range extender to increase the signal strength.
If you are still having trouble connecting, it may be because the camera is too far away from the router or there is interference from other devices.
To resolve this issue, you should try to move the camera closer to the router or turn off any other devices that are connected to the same network.
Finally, if you are still having trouble connecting, it may be because your internet service provider (ISP) is blocking the cameras connection.
If this is the case, you should contact your ISP to find out if they are blocking the connection.
If they are, you may need to change your network settings to allow the camera to connect.
If none of these troubleshooting steps have resolved the issue, it may be time to contact Arlos support team for assistance.
They will be able to help you diagnose the issue and find a solution.
Contacting Arlos Support Team
If the issue with your Arlo Pro camera persists after troubleshooting, contacting Arlo’s support team is the next step.
Their support team is available 24/7 and can be reached through email, live chat, or telephone.
They also offer a comprehensive online knowledge base that includes FAQs, setup guides, troubleshooting tips, and more.
If you need further assistance, Arlo’s support team has a friendly and knowledgeable staff that can help you diagnose and solve any issues you might be having with your Arlo Pro camera.
When contacting their support team, make sure to have all relevant information ready, such as the model of your camera, your serial number, and the firmware version.
This will help the support team quickly assess and address your issue.
In addition, Arlo’s support team offers a range of services, from basic troubleshooting and setup assistance to more advanced issues.
They can help you with any questions or problems you may have, from setting up your camera to troubleshooting any connection or performance issues you may be having.
Whether you are a first-time Arlo Pro camera user or an experienced one, Arlo’s support team is always available to help you make the most out of your camera.
With their help, you can get your Arlo Pro camera up and running in no time.
Final Thoughts
Now you know the potential reasons why your Arlo Pro camera may not be connecting, as well as how to troubleshoot the issue.
Be sure to check your router and internet settings, make sure your firmware is up to date, and reset your camera if needed.
If the issue persists, contact Arlo’s support team for further assistance.
With this information, you can now feel confident in your ability to connect your Arlo Pro camera.