Are you wondering why your Arlo Pro is not charging? Have you tried all the standard solutions, but still can’t figure out why your camera won’t stay powered up? Don’t worry – this article will provide helpful tips and troubleshooting steps to help you solve the problem.
From examining the power adapter to assessing the environment, we’ll help you figure out why your Arlo Pro is not charging.
So, let’s get started!
Table of Contents
Short Answer
It is possible that your Arlo Pro may not be charging due to an issue with the charging cable, battery, or charging port.
Firstly, check that the charging cable is properly connected to the Arlo Pro and wall adapter.
If it is, then make sure that the battery is properly seated in the Arlo Pro and that the charging port is free of dust and debris.
If the issue persists, you may need to replace the charging cable, battery, or Arlo Pro itself.
Causes of Arlo Pro Not Charging
There are several potential causes for an Arlo Pro not charging.
The most common causes include a faulty power adapter, a battery that needs to be replaced, and a connection issue with the charging port.
The power adapter is an integral part of the charging process, so it is important to make sure it is functioning properly.
If the adapter is malfunctioning, it will not be able to provide the necessary power to charge the Arlo Pro.
This can be checked by plugging it into a working outlet and ensuring that the LED indicator light turns on.
The battery of the Arlo Pro may also need to be replaced if it has been in use for an extended period of time.
Batteries can degrade over time and eventually stop holding a charge.
This will require the battery to be replaced with a new one in order to get the Arlo Pro working again.
Finally, the charging port of the Arlo Pro may also be the cause of the issue.
If the charging port is obstructed by debris, it will not be able to establish a connection with the power adapter and the Arlo Pro will not charge.
It is important to make sure the charging port is clear of any dust or dirt before attempting to charge the device.
Checking the Power Adapter
If your Arlo Pro security camera is not charging, the first step to troubleshooting the issue is to check the power adapter.
Make sure it is properly plugged into a working power outlet.
If you are in doubt, try plugging the adapter into a different outlet.
It is also important to check that the power adapter is the correct voltage and amperage for your Arlo Pro camera.
If the power adapter is not providing enough power, your Arlo Pro will not charge.
If your power adapter is functioning properly, then it is likely that something else is causing your Arlo Pro not to charge.
Check the battery for any signs of damage, such as corrosion or other damage.
If there is damage, the battery will need to be replaced.
If the battery is undamaged, then check the charging port to make sure it is clean and clear of any debris that may be blocking the connection.
If the port is clear, then it is likely a connection issue between the power adapter and charging port.
Try plugging it in several times until it makes a secure connection.
If the issue persists, contact Arlo support for further assistance.
The support team can help you identify and resolve the issue.
If the problem is with the power adapter, they can provide a replacement.
If the battery needs to be replaced, they can provide instructions for doing so.
Ultimately, the Arlo support team can provide the necessary guidance to get your Arlo Pro camera charging again.
Examining the Battery
When troubleshooting why your Arlo Pro security camera is not charging, the first step is to check the power adapter.
If the power adapter is properly plugged in and functioning, then the next step is to inspect the battery.
The battery may need to be replaced if it is corroded or has sustained any other type of damage.
Before replacing the battery, however, it is important to take a few steps to ensure the charging port is clear of any debris that could be blocking the connection.
Start by gently cleaning the charging port with a cotton swab and an alcohol solution.
This will help remove any dirt, dust, or debris that may have accumulated in the port.
Once the port is clean, inspect the battery terminals for any signs of corrosion.
Corrosion can be tricky to spot, but it can cause the battery to malfunction.
If you suspect the battery may be corroded, gently scrub the terminals with a cloth and an alcohol solution.
If cleaning the battery terminals does not resolve the issue, then it may be time to replace the battery.
When replacing the battery, make sure to use an Arlo-certified battery that is compatible with your Arlo Pro camera.
Once the battery is replaced, test the camera to make sure it is charging properly.
If the issue persists, then contact Arlo Support for further assistance.
They can help identify and troubleshoot any other potential causes of the issue.
Troubleshooting the Charging Port Connection
When it comes to troubleshooting why your Arlo Pro security camera is not charging, one of the first things you should check is the connection at the charging port.
This is because a faulty connection can prevent your camera from taking in the necessary power it needs to charge.
To troubleshoot the connection, start by inspecting the charging port area for any debris or buildup that might be blocking the connection.
Make sure the port is free of dust, dirt, or any other particles that may be preventing the Arlo Pro from charging.
If the charging port is free of debris but the camera is still not taking in power, you may need to look into replacing the charging port.
This is because the port may be damaged or defective, making it impossible for the camera to charge.
If you suspect this is the case, its best to contact Arlo support for help.
They will be able to provide you with the necessary steps and replacement parts to get your Arlo Pro camera charging again.
Assessing the Environment
When troubleshooting why your Arlo Pro security camera is not charging, the first thing you should do is assess your environment.
You’ll want to make sure that the power adapter is properly plugged in and functioning.
Check the battery for corrosion or other damage.
Make sure the charging port is clean and clear of any debris that may be blocking the connection.
If the issue persists, contact Arlo support for further assistance.
Check the power adapter to make sure that it is properly connected to the wall outlet and that it is the right type of adapter for your Arlo Pro security camera.
If the adapter is not the correct type, it will not charge the camera.
Additionally, make sure that the power outlet is functioning properly by testing it with another device.
The next step is to check the battery.
Over time, the battery may corrode or become damaged.
This can cause the camera to not charge properly.
You can check for corrosion or other damage by removing the battery and looking for any signs of corrosion or damage.
If the battery is damaged, you’ll need to replace it.
Finally, make sure the charging port is clean and clear of any debris that may be blocking the connection.
Debris such as dirt and dust can interfere with the charging connection and cause the camera not to charge.
Clean the charging port with a can of compressed air and a soft cloth.
If you’ve assessed the environment and the issue persists, it may be time to contact Arlo support for further assistance.
They will be able to troubleshoot the issue and provide you with the best course of action to get your camera charging again.
Resetting the Camera
If your Arlo Pro security camera is still not charging after you have checked the power adapter, battery, and charging port, then it may be time to try resetting the camera.
Resetting the camera can help to clear any temporary software issues or glitches that may be causing the charging issue.
To reset the Arlo Pro camera, simply press and hold the reset button on the back of the camera for at least 10 seconds.
This will reset the camera to its factory settings.
Once the camera has finished resetting, try charging the camera again with the power adapter.
If the issue persists, then contact Arlo support for further assistance.
Contacting Arlo Support
When it comes to troubleshooting your Arlo Pro security camera, the last resort may be to contact Arlo support for assistance.
Contacting Arlo support is the best way to get a comprehensive and accurate answer to your question.
They have trained experts that are experienced in diagnosing and resolving any issues with your camera.
When contacting Arlo support, make sure to have all the information at hand such as the model of your camera, the serial number, the version of the cameras firmware, and any other information that may be useful in diagnosing the issue.
This information will help the Arlo support team to provide the most accurate solution to your problem.
Moreover, Arlo support can provide you with detailed instructions on how to clean the charging port and ensure the battery is in good condition.
They can also provide you with alternative solutions if the issue is caused by a faulty power adapter or a damaged battery.
In addition, Arlo support can assist with troubleshooting any other issues with your camera such as connectivity, motion detection, and audio issues.
This is especially useful when your camera is not responding as expected and you are unable to resolve the issue on your own.
Overall, contacting Arlo support is always the best option when it comes to resolving any issues with your Arlo Pro security camera.
They have the necessary expertise and experience to accurately diagnose and resolve any issues you may be facing.
Final Thoughts
If your Arlo Pro isn’t charging, you now know the possible causes and the steps you can take to troubleshoot the issue.
Check the power adapter, examine the battery, make sure the charging port is clear, and assess the environment.
If all else fails, reset the camera and reach out to Arlo support for further assistance.
With a few simple steps, you can have your Arlo Pro up and running again in no time.