Are you having trouble with your Ring Doorbell? Dont worry, youre not alone.
Many homeowners have experienced this issue and have been searching for answers on how to get their Ring Doorbell working again.
In this article, you will learn all the basics about Ring Doorbell, potential causes of it not working, how to check battery and Wi-Fi connections, how to reset it, and tips for troubleshooting.
You will also learn about how to contact Ring Customer Service if you cant figure out the problem.
So, if your Ring Doorbell is not working properly, read on and get the answers you need!
Table of Contents
Short Answer
The first thing to check is to make sure that your Ring Doorbell is properly connected to power and your home Wi-Fi network.
If it is, try restarting your router and your Ring Doorbell.
If that does not work, check to make sure that your Ring app is up-to-date and that all settings are correct.
If these steps still don’t work, contact the Ring Support team for help.
What is Ring Doorbell?
Ring Doorbell is a smart home device that allows you to monitor your home and answer the door from anywhere.
It is equipped with a motion-activated camera and two-way audio, so you can see and hear visitors from anywhere.
With two-way audio, you can also communicate with anyone at your door.
The device also features night vision, so you can see whos at the door even in the dark.
The Ring Doorbell is designed to be easy to install and use, and it can be connected to your existing Wi-Fi network.
Once connected, you can control the device from the Ring app on your smartphone or tablet.
With the app, you can monitor your home from anywhere, receive notifications when visitors arrive, and view recorded video events.
Potential Causes of Ring Doorbell Not Working
When it comes to figuring out why your Ring Doorbell is not working, there could be a few potential causes.
One possibility is that the batteries need to be replaced or recharged.
Depending on the model of Ring Doorbell you have, you may need to use either standard alkaline batteries or rechargeable batteries.
If you are using standard alkaline batteries, it is important to check the battery level every few weeks to ensure they are still functioning properly.
If you are using rechargeable batteries, you may need to recharge them periodically.
Another potential cause could be that the Wi-Fi connection to the device is weak or not working.
If your Ring Doorbell is located in an area with a weak Wi-Fi signal, it could be causing the device to not operate correctly.
You can try moving the device to an area with a stronger Wi-Fi signal, or you can purchase a Wi-Fi signal booster to increase the signal strength.
Lastly, the Ring Doorbell may need to be reset.
If you have already checked the batteries and Wi-Fi connection, it may be necessary to reset the device.
You can do this by pressing the reset button located on the back of the device.
This should restore the device to its original settings.
If none of these solutions work, it may be time to contact Ring customer service for further assistance.
They can help you troubleshoot the issue and provide you with any needed information or support.
How to Check the Battery
When it comes to troubleshooting your Ring Doorbell, one of the first things you’ll want to check is the battery.
If the batteries are depleted or not correctly installed, your Ring Doorbell will not work properly.
To check the batteries, start by removing the faceplate of the doorbell.
You should then see two batteries, and if the batteries are depleted, you’ll need to replace them.
If the batteries are not depleted, you’ll want to double-check that they are correctly installed and that the terminals are making contact with the battery contacts.
If you’re having trouble finding the right type of batteries, you can use the Ring app to scan the barcode located on the back of the doorbell. This will provide you with the exact type and size of batteries you need to replace them. Once you’ve replaced the batteries, make sure to reattach the faceplate and give it a few minutes to power up. If the batteries are fine and the Ring Doorbell is still not working, it may be time to move on to the next step: checking the Wi-Fi connection.
How to Check the Wi-Fi Connection
If the batteries are not the problem and your Ring Doorbell still isn’t working, then it’s time to check the Wi-Fi connection.
The first thing to do is to make sure your Ring Doorbell is connected to your home’s Wi-Fi network.
To do this, open the Ring app and select the Ring Doorbell device from the list of devices.
Then, select the Wi-Fi tab at the top of the screen.
If your Ring Doorbell is connected to your Wi-Fi network, the screen will display the network name and the signal strength.
If the signal strength is weak, then you may need to take steps to strengthen the connection.
The best way to do this is to move the Ring Doorbell closer to your Wi-Fi router.
If that’s not possible, then you may need to invest in a Wi-Fi range extender or a stronger router.
If the Wi-Fi connection is strong but the Ring Doorbell still isn’t working, then the issue may be with the Wi-Fi network itself.
In this case, you can try rebooting the router by unplugging it from the wall and then plugging it back in.
You should also make sure that the router is set to the correct Wi-Fi standard (2.4GHz or 5GHz).
If the issue persists, then it may be time to contact your Internet Service Provider for further assistance.
How to Reset the Ring Doorbell
Resetting your Ring Doorbell can be the last resort if none of the other solutions have worked.
Fortunately, resetting the Ring Doorbell is a fairly straightforward process.
Before you begin, make sure you have your Wi-Fi network name and password handy so you can reconnect the Doorbell after the reset.
To reset the Ring Doorbell, press and hold the setup button for 20 seconds.
You will know the reset is complete when the LED light turns off.
Once the Doorbell has been reset, you will need to reconnect it to your Wi-Fi network.
To do this, go to the Ring app and follow the instructions to reconnect the Doorbell.
If you are still having issues after resetting the Ring Doorbell, it may be time to contact Ring customer service.
They will be able to provide more assistance and help you get your Doorbell up and running again.
Tips for Troubleshooting
If your Ring Doorbell is not working, dont panic! There are a few things you can do to try and troubleshoot the problem before you need to contact Ring customer service.
First, check the batteries.
Low battery power is a common cause of why your Ring Doorbell may not be working.
Make sure the batteries are fully charged and installed correctly.
If the batteries are already charged, try replacing them with fresh, new ones.
Second, check the Wi-Fi connection.
Weak or nonexistent Wi-Fi signal can be a cause of your Ring Doorbell not working.
Make sure the Wi-Fi signal in your home is strong and that your router is placed in an open area away from walls and other obstructions.
You can also try resetting the Wi-Fi connection to the Ring Doorbell if needed.
Third, try resetting the Ring Doorbell.
Resetting the device may help if the doorbell is not responding.
To reset the device, youll need to hold the setup button for 15 seconds.
After that, the device should be reset and ready to go.
If none of these solutions work, it may be time to contact Ring customer service for further assistance.
They can help you troubleshoot the issue and get your Ring Doorbell back up and running.
Contacting Ring Customer Service
If your Ring Doorbell is not working, and none of the solutions above have fixed the issue, it may be time to contact Ring customer service for further assistance.
Ring offers a variety of customer service options that can help you troubleshoot the problem and get your device up and running again.
The first thing you should do is visit the Ring website and check out their Help Center.
Here, youll find a wide range of topics related to the Ring Doorbell, including troubleshooting, setup, and more.
You can also search the Help Center for specific topics or keywords.
If youre unable to find an answer to your question, you can contact Ring customer service directly.
The most convenient way to contact Ring customer service is via their online chat feature.
This allows you to get real-time help from one of their customer service representatives.
You can also call their customer service hotline or send an email for assistance.
Additionally, you can visit the Ring Help Center to find answers to commonly asked questions.
Whether youre having trouble setting up the Ring Doorbell or trying to figure out why its not working, the Ring customer service team is here to help.
They have a wide range of knowledge and experience and can provide you with the answers you need to get your device up and running again.
Final Thoughts
If your Ring Doorbell isn’t working, the cause may be as simple as needing to replace the batteries or check the Wi-Fi connection.
If you’ve tried these solutions and nothing works, it may be time to contact Ring customer service for further assistance.
With these troubleshooting tips, you should be able to get your Ring Doorbell working again in no time.