Why Does SmartThings App Keep Crashing? Here’s What You Need To Know

Are you frustrated with the SmartThings app constantly crashing? You’re not alone.

It’s a common issue that many people run into, and it can be a real headache when you need something done quickly.

In this article, we’ll discuss what the SmartThings app is, the most common causes of crashes, and troubleshooting steps to resolve the issue.

We’ll also discuss compatibility issues, bugs, memory overload, and when to contact support for further assistance.

Keep reading to learn more about why the SmartThings app keeps crashing and what you can do about it.

Short Answer

The SmartThings app keeps crashing for a variety of reasons.

It could be because of an outdated version of the app, a compatibility issue with the device it’s being used on, or a problem with the server or internet connection.

It’s also possible that the app has been corrupted or is missing important files.

To fix the issue, try updating the app, restarting the device, or resetting the app data.

If that doesn’t work, contact SmartThings support for further assistance.

What is the SmartThings App?

The SmartThings App is an inclusive mobile application that allows users to control their smart home devices from the convenience of their phone.

With the SmartThings App, users can easily manage their connected appliances, lights, switches, thermostats, sensors, and more.

This app is available on both iOS and Android devices, allowing users to access their smart home devices whenever and wherever they are.

The app also provides users with an array of features such as the ability to control their devices remotely, set up automations, receive notifications, and more.

Additionally, the app also allows users to easily monitor their homes energy consumption and receive real-time alerts in the event of any unexpected activity.

All of these features make the SmartThings App a convenient and powerful tool for managing a smart home.

What Causes SmartThings App Crashes?

When it comes to the SmartThings app crashing, there are several potential causes.

The most common cause of app crashes is due to compatibility issues between the app and the device.

This means that the app may not be optimized for the device, or the device may not be able to run the app efficiently.

Additionally, the app may be experiencing bugs, where code that was written for the app doesn’t function correctly.

This can cause the app to crash or freeze.

Another cause may be memory overload, where the app is using too much of the device’s memory and causing it to crash.

Compatibility Issues

When it comes to why the SmartThings app keeps crashing, one of the most common issues is compatibility.

This means that the app and the device its installed on dont work together perfectly.

For instance, the app may be designed for a more up-to-date version of the operating system, but the device is running an older version.

This can cause the app to crash or experience other unexpected behavior.

To ensure the app is compatible with the device, users should check the apps requirements before installing it.

This can usually be found in the apps description on the app store.

Additionally, users should make sure their device is running the most up-to-date version of the operating system.

This can be done by going into the devices settings and checking for a system update.

If there is an update available, users should install it to ensure the app is compatible with the device.


When it comes to the SmartThings app crashing, one of the most common causes is bugs.

Bugs can be anything from small glitches to major errors that disrupt how the app functions.

Bugs can occur due to coding issues, hardware compatibility, or something else entirely.

As technology evolves, bugs become more common, so its important to keep up with the latest updates to ensure that the app runs smoothly.

Additionally, users should check for known bugs in the SmartThings forum and community to determine if their issue is related to a known issue.

If it is, they can take steps to resolve it, such as trying a different version of the app or contacting SmartThings support for assistance.

Memory Overload

When it comes to why the SmartThings app keeps crashing, one possible culprit is memory overload.

When a devices memory is overloaded with too many programs or processes running simultaneously, the app can crash.

This is especially true if the device is running on an older operating system with limited memory capabilities.

Furthermore, if the SmartThings app is running alongside other apps that are also consuming memory, the app can become overwhelmed and crash.

To prevent memory overload from causing the SmartThings app to crash, users should check the memory usage of their device and close any non-essential apps that are running in the background.

Additionally, they should make sure their device is running the most up-to-date operating system with the latest memory management features.

Troubleshooting Steps to Resolve Crashing

When the SmartThings app keeps crashing, the first step is to ensure compatibility.

The app is designed to work with a range of different devices, but if the device youre using is not supported, it could be the reason for the crashing.

To check compatibility, visit the SmartThings website and look for your device.

The next step is to make sure you are running the most up-to-date version of the app.

SmartThings releases regular updates to fix bugs and enhance performance.

Check the app store for the latest version and install any available updates.

If you are already running the most up-to-date version and the issue persists, you can try restarting your device or clearing the apps data and cache.

This can help to free up memory and get rid of any potential bugs that may be causing the issue.

If these steps do not resolve the issue, contact SmartThings support for further assistance.

Their team of experts can help to diagnose the problem and provide advice on how to fix it.

Contacting Support for Further Assistance

If the issue with your SmartThings app persists after attempting the steps above, it may be time to contact their support team for further assistance.

SmartThings offers both online and phone support, so you can choose which one works best for you.

For online support, you can visit the SmartThings website or their online community forum.

Here, you can search for existing answers to your problems, or submit a ticket to get help from their support team.

You can also call their customer support line, which is available 24/7.

When you contact SmartThings support, make sure to have all the necessary information ready, such as the model of your device, the version of the SmartThings app, and the exact steps that you have taken to try and resolve the issue.

This will help the support team investigate the issue more quickly and provide you with a solution.

In some cases, the SmartThings app may be crashing due to a bug or compatibility issue with your device.

If this is the case, the support team may be able to provide you with a workaround or a patch to fix the issue.

They may also be able to provide you with a newer version of the app that is compatible with your device.

No matter the issue, the support team at SmartThings is always willing to help you.

They are available to assist you 24/7, and they can provide you with the information and tools you need to get your SmartThings app running again.

Final Thoughts

It’s frustrating when the SmartThings app crashes, but luckily there are some troubleshooting steps you can take to get it up and running again.

Start by checking the app’s compatibility with your device and make sure you have the latest version.

If that doesn’t work, try restarting your device or clearing the app’s data and cache.

If the problem persists, contact SmartThings support for further assistance.

With this knowledge, you can confidently keep your smart home devices running smoothly!

James Lambert

Repairing and upgrading houses is a hobby that James Lambert is very dedicated to. Many of our more complex home improvement guides are written by him. His objective is to do repairs around the house in the most sensible and cheap manner possible.

Recent Posts