Are you having trouble getting your Arlo Pro 4 to record? Don’t worry, you’re not alone! This issue is actually quite common.
In this article, we’ll provide you with a comprehensive guide to troubleshooting and fixing your Arlo Pro 4.
We’ll be covering topics such as common causes of recording issues, how to check the battery and Wi-Fi, and how to optimize your camera’s settings.
Finally, if the issue persists, we’ll provide you with information on how to contact Arlo Support.
By the end of this article, you’ll have everything you need to get your Arlo Pro 4 recording again.
Table of Contents
Short Answer
It is possible that there may be a number of reasons why your Arlo Pro 4 is not recording.
Firstly, you should check the status of your device to ensure that it is connected to the internet.
Secondly, you should check the settings of your Arlo Pro 4 to ensure that it is set to record motion or sound.
Lastly, you should check the memory and storage settings to ensure that there is enough space for recording.
Common Causes for Arlo Pro 4 Not Recording
When your Arlo Pro 4 camera stops recording, it can be very frustrating.
There are several common causes that could be the source of the issue.
The most common causes are low battery, poor network connection, incorrect settings, and incorrect camera placement.
Low Battery: In order for your Arlo Pro 4 camera to record, it needs to have a full battery. If the battery is low, it won’t have enough power to record. To check the battery level, open the Arlo app and view the battery level for each camera. If the battery is low, replace or recharge the batteries.
Poor Network Connection: The Arlo Pro 4 camera requires a strong Wi-Fi connection in order to record. If the camera is not connected to a strong Wi-Fi network, it won’t be able to record. To fix this issue, make sure the camera is connected to a strong Wi-Fi network.
Incorrect Settings: The Arlo Pro 4 camera has several settings that can be adjusted. If these settings are not configured correctly, the camera won’t be able to record. To check the settings, open the Arlo app and navigate to the recording settings. Make sure all the settings are configured correctly.
Incorrect Camera Placement: The Arlo Pro 4 camera needs to be placed in an ideal location with a clear view of the area you wish to monitor. If the camera is placed in an area with limited visibility, it won’t be able to record effectively. To fix this issue, make sure the camera is placed in an ideal location.
If you have checked all of these common causes and the issue still persists, contact Arlo Support for further assistance.
They will be able to provide more detailed troubleshooting steps to help you resolve the issue.
Checking Battery Levels
Checking the battery levels of your Arlo Pro 4 is a crucial step when troubleshooting any recording issues.
To begin, you’ll need to make sure the camera is properly charged.
If your camera has been in use for a while, it’s possible the battery may have run low, preventing it from recording.
To check the battery level, open the Arlo app and select the Device Settings option from the main menu.
You will be presented with the current battery level of your cameras.
If the battery level is low, you may need to charge your camera before it will be able to record again.
If your camera is charged but still not recording, it’s possible that the battery is defective or worn out.
In this case, you should contact Arlo Support for further assistance.
They may be able to diagnose the problem and provide you with a replacement battery.
Once you’ve confirmed that your battery is properly charged and functioning, you can move on to the next step in troubleshooting your recording issues.
If the battery isn’t the issue, it’s likely that your camera’s network connection or settings could be the cause.
Connecting to a Strong Wi-Fi Network
If your Arlo Pro 4 is not recording, one of the most common causes is a poor network connection.
To ensure your Arlo Pro 4 is connected to a strong Wi-Fi network, start by checking the signal strength of the network.
You can do this by accessing the settings in the Arlo app.
If the signal strength is weak, you may need to move your router closer to the Arlo Pro 4 or add a Wi-Fi extender to the network.
Additionally, you should make sure that your router is using the latest version of the Wi-Fi protocol.
Older versions of the protocol may not be able to provide enough bandwidth for the Arlo Pro 4 to operate effectively.
To check which version of the protocol your router is using, log into your routers settings page and look for the Wireless or Wi-Fi section.
If your router is using an older version of the Wi-Fi protocol, you should consider upgrading to the latest version.
This will ensure that your Arlo Pro 4 is able to access the bandwidth it needs to record properly.
To upgrade your router, you will need to access the router settings page and look for the Firmware or Software section.
From there, you can download and install the latest firmware version for your router.
Finally, make sure that the Arlo Pro 4 is connected to the correct wireless network.
If you have multiple wireless networks in your home, its possible that the Arlo Pro 4 is connected to the wrong one.
To check which wireless network the Arlo Pro 4 is connected to, open the Arlo app and select the camera from the list.
The wireless network your Arlo Pro 4 is connected to should be displayed on the cameras settings page.
Double Checking Recording Settings
If your Arlo Pro 4 is still not recording after checking the battery and making sure it is connected to a strong Wi-Fi network, then it is time to double check your recording settings.
To do this, you will need to access the Arlo app on your smartphone or other device.
In the app, you will need to navigate to the settings page for your Arlo Pro 4 camera.
Once there, you will need to check a few important settings such as motion detection, recording mode, and recording schedule.
It is important to make sure that motion detection is enabled and that the recording mode is set to either continuous or motion-activated.
If you have set up a recording schedule, you will also want to double check that it is correctly configured.
Additionally, you should ensure that the camera is set to record during the times of day that you expect it to.
If any of these settings are incorrect, then your Arlo Pro 4 may not be recording.
Finally, you should check that the video quality settings are correct.
Make sure that the video quality is set to HD or higher for best results.
If the video quality is set too low, then your recordings may be blurry or distorted.
By double checking your recording settings, you can ensure that your Arlo Pro 4 is set up correctly and is ready to start recording.
If you are still having trouble, then you may need to contact Arlo Support for further assistance.
Placing the Camera in an Ideal Location
When it comes to troubleshooting why your Arlo Pro 4 isnt recording, one of the most common causes is incorrect camera placement.
If the camera isnt in an ideal location, it might be unable to detect motion or capture the footage that you need it to.
For optimal results, its best to mount the Arlo Pro 4 camera at least seven feet above the ground.
This will give the camera a wide field of view, so it can detect motion over a larger area.
Additionally, make sure to place the camera in an area that is free of obstructions, such as furniture, walls, or windows.
This will help ensure that the camera has a clear view of the area you wish to monitor.
Its also important to make sure that the camera is in a location that is within range of your Wi-Fi network.
If the camera is too far away from the router, it might be unable to detect motion or record footage.
If youre not sure if the camera is within range, you can use the Arlo app to test the signal strength.
Finally, make sure to avoid placing the camera in direct sunlight or in areas with extreme temperatures.
This can cause the camera to overheat or malfunction, leading to poor performance.
If the Issue Persists
If the issue persists despite troubleshooting your Arlo Pro 4 camera, it may be time to contact Arlo Support.
Arlo Support is a team of experts ready to help with any problems you may be having with your camera.
They can help you identify the root cause of the issue and help you come up with a solution.
To contact Arlo Support, you can access their Help Center online.
Here, you will find a variety of resources and articles that can help you resolve your issue.
Additionally, you can contact Arlo Support directly through email, phone, or chat.
When contacting Arlo Support, be sure to provide them with as much information as possible so they can quickly and accurately assist you.
This includes details about your camera, such as the serial number, as well as any troubleshooting steps you have already taken to try and resolve the issue.
With the help of Arlo Support, you can get your camera back up and running in no time.
Contacting Arlo Support
If you have checked all of the potential issues with your Arlo Pro 4 camera and it is still not recording, then it may be time to contact Arlo Support for further assistance.
Arlos customer service team is available to help you troubleshoot the issue and answer any questions you may have.
If you need to contact Arlo Support, there are a few different ways to do so.
You can call the customer service line, submit a support ticket online, or use the live chat feature.
No matter which method you choose, Arlos customer service team is available to help you get your camera back up and running.
When contacting Arlo Support, its important to provide as much information as possible.
This includes details about the issue youre having, the steps you have already taken to troubleshoot, and any other relevant information.
This will help the customer service team identify the issue more quickly and provide you with the best possible solution.
If youre unable to resolve the issue with the customer service team, they may offer you the option to send your camera in for repair.
Arlo can repair any hardware issues with your camera and get it back to you in no time.
Contacting Arlo Support is the best way to get your Arlo Pro 4 camera back up and running.
Their customer service team is available to help you troubleshoot any issues you may be having and offer solutions to get your camera back up and running.
With the right help, you can be sure your Arlo Pro 4 is recording again in no time.
Final Thoughts
By now you should have a better understanding of why your Arlo Pro 4 is not recording and how to troubleshoot the issue.
Check battery levels, make sure the camera is connected to a strong Wi-Fi network, double check the recording settings, and make sure the camera is in an ideal location with a clear view of the area you wish to monitor.
If all else fails, contact Arlo Support for further assistance.
With this knowledge, you’re now ready to ensure your Arlo Pro 4 is recording properly and keeping your home safe!