Have you ever missed an important delivery because of your Ring Doorbell not ringing on your phone? If so, you’re not alone! Many people have experienced this problem, and it can be incredibly frustrating.
Fortunately, there are solutions for this issue, and in this article, we’ll walk you through seven steps for getting your Ring Doorbell back up and running so you can receive alerts when someone is at your door.
Read on to find out how to understand the problem, check the app version, turn on Bluetooth and Wi-Fi, make sure the doorbell is connected to the correct network, check the power source, contact Ring Support, and get helpful troubleshooting tips.
Table of Contents
Short Answer
It is possible that the Ring Doorbell is not properly connected to your phone.
Make sure the Wi-Fi network is connected to your phone and to the Ring Doorbell, and that the Ring app is installed and updated on your phone.
Additionally, check the volume settings on the Ring Doorbell and your phone to make sure they are both turned up.
If these steps do not resolve the issue, contact customer service for further troubleshooting guidance.
Understanding the Problem
When your Ring Doorbell isn’t ringing on your phone, it can be quite frustrating.
To get to the bottom of the issue, it is important to first understand what could be causing the problem.
First, it is important to make sure that the Ring App is updated to the latest version.
This will ensure that you are using the most up-to-date version of the app, which is necessary for the Ring Doorbell to work properly.
Additionally, it is important to check to see if your phone’s Bluetooth and Wi-Fi are both turned on.
This is necessary for the Ring Doorbell to connect to your phone.
You should also check to make sure that the Ring Doorbell is connected to the correct Wi-Fi network.
If the Ring Doorbell is not connected to the right network, it will not be able to properly communicate with your phone.
It is also possible that the Ring Doorbell is not receiving enough power.
Make sure that the batteries are charged and that the wiring is connected properly.
If the batteries are dead or the wiring is not connected correctly, the Ring Doorbell will not be able to function properly.
If all else fails, contact Ring Support for further troubleshooting.
They can help you diagnose the issue and provide guidance on how to fix it.
Checking the App Version
When troubleshooting why your Ring Doorbell is not ringing on your phone, it is important to first make sure that the Ring App is up to date with the latest version.
One of the most common issues that can cause the problem of your Ring Doorbell not ringing on your phone is if your Ring App is out of date.
To check if your Ring App is up to date, open the app on your phone and look for a prompt to update the app, or go into the App Store or Google Play Store and check the version of the app.
If the version is not the latest, you will need to update it before proceeding.
Once you have completed this step, check to see if the Ring Doorbell is now ringing on your phone.
If it is not, you can move on to the next step.
Additionally, make sure that your phones Bluetooth and Wi-Fi are both turned on, as this can also cause issues with the Ring Doorbell not ringing.
Turning on Bluetooth and Wi-Fi
If your Ring Doorbell isn’t ringing on your phone, one of the first things to check is that Bluetooth and Wi-Fi are both turned on.
This is especially important if you’re using a smartphone to access the Ring app.
Without these two features enabled, the Ring Doorbell won’t be able to communicate with the app and thus won’t be able to alert you when someone is at your door.
To turn on Bluetooth and Wi-Fi, simply open the Settings menu on your device and locate the appropriate options.
On Android phones, Bluetooth and Wi-Fi are usually found under the “Connections” subheading.
On iOS devices, they are located under the “Wi-Fi & Bluetooth” subheading.
After you have enabled both features, your Ring Doorbell should be able to connect to the app and you should be able to receive notifications.
It’s also important to make sure that the Ring App is updated to the latest version.
This ensures that your device has the latest software and security updates, which can help prevent any potential issues with the Ring Doorbell.
You can check to see if there are updates available by opening the App Store or Play Store and searching for “Ring.” If an update is available, simply download and install it and you should be good to go.
Making Sure the Doorbell is Connected to the Correct Network
When it comes to making sure your Ring Doorbell is connected to the correct network, there are a few steps you should take.
First, take a look at the Ring Doorbell’s settings to make sure it is connected to the right Wi-Fi network.
If you are unsure which network it is connected to, you can double-check by logging into your router.
Additionally, if you are using a dual-band router, make sure the Ring Doorbell is connected to the 2.4 GHz band.
This is the most common Wi-Fi band used for Ring Doorbells.
If your Ring Doorbell is not connected to the right network, you can easily change the settings.
To do this, open the Ring App and tap on the Settings icon.
From here, select the Ring Doorbell you are having issues with and tap on Wi-Fi setup.
Then, make sure the correct network is selected and enter the password for that network.
Finally, tap on Connect and your Ring Doorbell should be connected to the new network.
If your Ring Doorbell is connected to the right network but you are still having issues, try resetting the connection.
To do this, press and hold the setup button on the doorbell for 15 seconds.
This will reset the connection and you can reconnect the doorbell to the network.
Make sure to double-check the settings to make sure everything is correct.
Finally, it is important to note that if your Ring Doorbell is too far away from your router, it may not be able to connect properly.
In this case, you may need to move the router closer to the doorbell or purchase a Wi-Fi range extender to boost the signal.
Checking the Power Source
Having your Ring Doorbell not ringing on your phone can be incredibly frustrating, especially if you depend on the device to alert you to visitors.
Fortunately, there are a few steps you can take to troubleshoot the issue.
The first step is to check the power source for your Ring Doorbell.
If your Ring Doorbell is not receiving enough power, it can cause the notification to not ring on your phone.
To check the power source, make sure the batteries are charged and the wiring is connected properly.
You should also check the power source for the chime that is connected to the Ring Doorbell.
If the chime is not receiving enough power, your phone will not receive the notification.
If the power source for the Ring Doorbell is not the issue, you may need to check the Wi-Fi network connection, the Ring App, and Bluetooth settings.
If all else fails, contact Ring Support for further troubleshooting.
Contacting Ring Support
If you have tried all of the above solutions but the Ring Doorbell still is not ringing on your phone, it may be time to contact Ring Support for further troubleshooting.
Ring Support is a team of professionals who are dedicated to helping you get the most out of your Ring Doorbell experience.
They can help you troubleshoot any issues you may be having and provide the necessary advice and guidance to get your Ring Doorbell up and running again.
If you contact Ring Support, you should be prepared to provide them with information about your Ring Doorbell, such as the make and model, as well as the serial number and any other pertinent information.
You should also have an idea of what steps you have already taken to try and troubleshoot the issue yourself, as this can help Ring Support quickly diagnose the problem and provide you with the most accurate solution.
In some cases, Ring Support may be able to help you over the phone.
However, if the issue is more complex, they may be able to send a technician to your home or provide you with a replacement part for your Ring Doorbell.
When you contact Ring Support, you can be sure that you will be in good hands.
Their knowledgeable and friendly team is dedicated to helping you get the most out of your Ring Doorbell experience, and they will work hard to make sure that your Ring Doorbell is up and running again in no time.
Troubleshooting Tips
If your Ring Doorbell is not ringing on your phone, it can be a bit of a mystery to figure out what the issue might be.
Fortunately, there are a few tips and tricks you can try to get your Ring Doorbell working properly again.
First, make sure that the Ring App is updated to the latest version and that your phone’s Bluetooth and Wi-Fi are both turned on.
This is important because if the Ring App is outdated, it may not be able to properly communicate with the Ring Doorbell.
Additionally, if your phone’s Bluetooth and Wi-Fi are not turned on, the Ring Doorbell will not be able to communicate with your phone either.
Next, check to see if the Ring Doorbell is connected to the correct Wi-Fi network.
If the Ring Doorbell is connected to a different network than your phone, it may be why it isn’t ringing.
To check this, open the Ring App and select the “Device health” tab.
Then, select the Ring Doorbell and look for the Wi-Fi network name that it is connected to.
If it is not the same as your phone, you may need to reconnect it to the correct network.
It is also possible that the Ring Doorbell is not receiving enough power.
To make sure that the Ring Doorbell is getting enough power, check the batteries to make sure they are charged and that the wiring is connected properly.
If you are using the Ring Doorbell with a wired connection, check that the power source is working and that the wiring is connected securely.
Finally, if all else fails, contact Ring Support for further troubleshooting.
They will be able to help you identify the issue and get your Ring Doorbell ringing on your phone again.
Final Thoughts
If your Ring Doorbell isn’t ringing on your phone, don’t despair! With a few simple steps, you can easily get to the bottom of the issue.
First, make sure that the Ring App is updated to the latest version and that your phone’s Bluetooth and Wi-Fi are both turned on.
Additionally, check to see if the Ring Doorbell is connected to the correct Wi-Fi network.
It is also possible that the Ring Doorbell is not receiving enough power, so make sure that the batteries are charged and that the wiring is connected properly.
If all else fails, contact Ring Support for further troubleshooting.
With these tips in mind, you’ll be able to address any Ring Doorbell issues quickly and easily.